Terms of Service

Terms of Service

Effective Date: June 2026

Welcome to Summit Path Systems. These Terms of Service explain the terms and conditions that apply when you visit our website, submit information, schedule a consultation, purchase services, or work with Summit Path Systems.

By using our website or services, you agree to these Terms of Service.

1. Company Information

Summit Path Systems provides CRM setup, automation, AI tools, lead follow-up systems, customer communication solutions, website support, and related marketing technology services for small businesses and service-based companies.

Website: https://summitpathsystems.net
Email: [email protected]

2. Services Provided

Summit Path Systems may provide services including, but not limited to:

CRM setup and configuration

Lead capture systems

Missed call text-back automation

SMS and email automation

Appointment reminders

Sales pipeline setup

Review request automation

Customer reactivation campaigns

AI chat widgets

AI voice agent setup

Website and landing page support

Reporting dashboards

Google, Facebook, Instagram, Stripe, and other third-party integrations

Contractor growth systems

Ongoing support and optimization

Specific services, pricing, deliverables, and timelines may vary depending on the package or agreement selected by the client.

3. Client Responsibilities

Clients agree to provide accurate and timely information required for setup and service delivery.

This may include:

Business name and contact information

Website access

Domain or DNS access

Google Business Profile access

Social media account access

Stripe or payment processor access

Calendar availability

Business hours

Service areas

A2P 10DLC registration information

Brand assets, logos, photos, and written content

Any required approvals for campaigns, workflows, or messaging

Delays in providing requested information may delay setup, launch, or ongoing service delivery.

4. Account Access and Authorization

By providing access to business accounts, platforms, websites, domains, or third-party tools, the client authorizes Summit Path Systems to make approved updates, integrations, configurations, and changes necessary to provide the agreed services.

Summit Path Systems will only access client accounts for business purposes related to the services being provided.

Clients are responsible for ensuring they have the authority to grant access to all accounts and systems provided.

5. Payments and Billing

Clients agree to pay all setup fees, monthly fees, usage fees, and other charges associated with the selected services.

Unless otherwise stated in writing:

Setup fees are due before implementation begins.

Monthly service fees are billed on a recurring basis.

Subscription services continue until canceled according to the cancellation terms.

Third-party usage fees may be billed separately.

Late or failed payments may result in paused services.

All pricing will be listed in the client invoice, proposal, checkout page, or service agreement.

6. Setup Fees

Setup fees cover initial configuration, workflow setup, CRM customization, integrations, onboarding, and related implementation work.

Setup fees are non-refundable once work has begun.

7. Monthly Services

Monthly services may include system access, workflow maintenance, automation support, reporting, communication tools, and ongoing optimization depending on the selected package.

Monthly services are billed in advance and renew automatically unless canceled according to these Terms or a separate signed agreement.

8. Cancellation Policy

Unless otherwise stated in a separate agreement, services are provided on a month-to-month basis.

Clients may cancel monthly services by providing written notice to:

[email protected]

Cancellation requests should be submitted at least 30 days before the next billing date.

No refunds will be issued for partial months of service already provided.

9. Third-Party Platforms and Fees

Summit Path Systems may use third-party platforms and tools to provide services.

These may include:

GoHighLevel

Google

Facebook

Instagram

Stripe

Email service providers

SMS providers

Phone and call tracking providers

AI tools

Website hosting providers

Domain registrars

Analytics platforms

Clients understand that third-party platforms may charge additional fees for usage, subscriptions, SMS messages, phone calls, email sending, AI usage, domains, hosting, or advertising.

Summit Path Systems is not responsible for third-party pricing changes, outages, policy changes, account suspensions, or platform limitations.

10. SMS, Email, and Communication Services

Summit Path Systems may configure systems that send emails, text messages, calls, reminders, notifications, or other communications on behalf of clients.

Clients are responsible for ensuring they have proper consent to contact their own customers, leads, and prospects by phone, email, SMS, or other communication methods.

Clients agree not to use Summit Path Systems services for spam, unlawful marketing, misleading communications, harassment, or any prohibited content.

Text message recipients may opt out by replying STOP. Message and data rates may apply.

Email recipients should be given a clear way to unsubscribe from marketing messages when applicable.

11. A2P 10DLC and Messaging Compliance

Clients using SMS services may be required to complete A2P 10DLC registration or other carrier-required verification.

Clients agree to provide accurate business information for messaging registration, including:

Legal business name

EIN

Business address

Website

Use case information

Sample messages

Opt-in language

Privacy Policy and Terms of Service links

Summit Path Systems may assist with setup, but approval is not guaranteed and depends on carrier, platform, and regulatory review.

Clients are responsible for using messaging tools in a compliant and lawful manner.

12. No Guarantee of Results

Summit Path Systems works to improve lead management, follow-up, automation, communication, and business systems.

However, we do not guarantee:

Specific revenue increases

Specific lead volume

Specific sales results

Specific search rankings

Specific advertising results

Specific appointment volume

Specific customer responses

Specific review volume

Business results depend on many factors, including market demand, competition, client responsiveness, advertising spend, service quality, pricing, sales process, and customer experience.

13. Client Content and Approval

Clients are responsible for reviewing and approving business information, website content, messages, automations, forms, campaigns, and other materials before use.

Summit Path Systems is not responsible for inaccurate claims, outdated information, unapproved offers, incorrect pricing, or misleading content provided or approved by the client.

14. Intellectual Property

Clients retain ownership of their business information, customer data, logos, brand assets, and content provided to Summit Path Systems.

Summit Path Systems retains ownership of its internal processes, templates, workflows, automation structures, systems, methods, and proprietary materials unless otherwise agreed in writing.

Clients may not copy, resell, distribute, or recreate Summit Path Systems templates, workflows, systems, or service materials without written permission.

15. Client Data

Client data may include leads, contacts, customer records, messages, appointments, pipeline activity, and related business information.

Summit Path Systems may access and process client data only as necessary to provide services, troubleshoot systems, configure automations, manage reporting, and support client accounts.

Clients are responsible for ensuring they have proper rights and permissions to collect, upload, store, and communicate with their own customer and lead data.

16. Confidentiality

Both Summit Path Systems and the client agree to keep confidential information private.

Confidential information may include:

Login credentials

Business strategy

Customer data

Pricing

Internal processes

Sales information

Private communications

Proprietary systems

Confidential information will not be shared except as necessary to provide services, comply with legal obligations, or operate approved third-party systems.

17. Website Use

Users agree not to misuse the Summit Path Systems website.

Prohibited activity includes:

Attempting to hack, disrupt, or damage the website

Submitting false or misleading information

Using the website for unlawful purposes

Copying website content without permission

Attempting to access restricted systems

Uploading malicious code or harmful content

We reserve the right to restrict access to our website or services if misuse is suspected.

18. Limitation of Liability

To the fullest extent permitted by law, Summit Path Systems is not liable for indirect, incidental, special, consequential, or punitive damages.

This includes, but is not limited to:

Lost revenue

Lost profits

Lost leads

Lost business opportunities

Data loss

Service interruptions

Third-party platform outages

Messaging delivery failures

Advertising performance

Customer non-response

Summit Path Systems’ total liability for any claim shall not exceed the amount paid by the client to Summit Path Systems in the previous 30 days.

19. Indemnification

Clients agree to indemnify and hold harmless Summit Path Systems from claims, damages, losses, penalties, or expenses arising from:

Client-provided content

Client misuse of services

Failure to obtain proper customer consent

Violation of laws or regulations

Misleading claims or offers

Unauthorized access granted by the client

Improper use of SMS, email, phone, AI, or automation tools

20. Service Availability

Summit Path Systems strives to provide reliable service, but we do not guarantee uninterrupted access to websites, CRM systems, automations, messaging, email, phone systems, or third-party platforms.

Services may be affected by maintenance, updates, technical issues, carrier restrictions, internet outages, or third-party provider problems.

21. Changes to Services

Summit Path Systems may update, modify, improve, or discontinue certain services, features, workflows, or tools as business needs, platform changes, or client requirements evolve.

We will make reasonable efforts to notify active clients of material changes that affect their services.

22. Privacy Policy

Use of our website and services is also governed by our Privacy Policy.

Privacy Policy: https://summitpathsystems.net/privacy-policy

By using our website or services, you agree to both these Terms of Service and our Privacy Policy.

23. Governing Law

These Terms of Service shall be governed by the laws of the State of Colorado, unless otherwise required by applicable law.

Any disputes shall be handled in a reasonable and good-faith manner before either party pursues formal legal action.

24. Updates to These Terms

Summit Path Systems may update these Terms of Service from time to time.

Updates will be posted on this page with a revised effective date.

Continued use of our website or services after changes are posted means you accept the updated Terms.

25. Contact Us

If you have questions about these Terms of Service, please contact us:

Summit Path Systems
Website: https://summitpathsystems.net
Email: [email protected]

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